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Tech Analyst I (Field Technician)


PayCompetitive
LocationFort Lauderdale/Florida
Employment typeFull-Time

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  • Job Description

      Req#: R-0000016508
      Employer Industry: Healthcare Technology

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Work remotely as needed to support various practice locations
      - Supportive and collaborative work environment with a values-driven culture
      - Chance to make a positive impact on patient care and community oncology
      - Two positions available in attractive locations: Ft. Lauderdale and West Palm Beach

      What to Expect (Job Responsibilities):
      - Travel between assigned practice locations to deliver prompt, in-person IT support for hardware, software, networking, and clinical systems
      - Respond rapidly to emergency or escalated technical issues at practice sites, ensuring minimal disruption to patient care
      - Deliver end-user support by resolving service desk tickets both on-site and remotely
      - Coordinate with other technical teams or vendors to resolve complex issues effectively
      - Maintain documentation in ServiceNow & ITGlue and log problems for proactive tracking

      What is Required (Qualifications):
      - Bachelor's degree in information systems or a healthcare-related field or equivalent work experience preferred
      - Minimum of 3 years of experience in technology, service desk, and helpdesk
      - Strong knowledge of hardware, software, and network troubleshooting
      - Experience with remote management of client computers and servers
      - Basic certification in A+ and Microsoft Products preferred; education and/or demonstrated experience may be substituted

      How to Stand Out (Preferred Qualifications):
      - Healthcare-related experience
      - ITIL certification
      - Azure Cloud experience a plus
      - Proven experience of incident analysis and problem management
      - Strong communication skills, including the ability to be influential and persuasive with stakeholders

      #HealthcareTechnology #OncologySupport #ITJobs #CareerOpportunity #RemoteWork

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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