• Job Description

  Req#: JP-005280400

  Tech Support

  Job Description

  We are seeking a dedicated Tech Support professional to provide first-line technical assistance for hardware, software, and network-related issues. The ideal candidate will be adept at diagnosing and troubleshooting across various operating systems and applications, ensuring smooth technical operations for all users.

  Responsibilities

  • Provide first-line technical support for hardware, software, and network-related issues via phone, email, chat, or in person.
  • Diagnose and troubleshoot Windows and macOS operating systems, applications, and devices.
  • Install, configure, and update software and operating systems.
  • Set up and manage user accounts, passwords, and permissions in Active Directory, Office 365, and other platforms.
  • Assist users with email configuration, VPN connectivity, printer issues, and remote desktop access.
  • Document incidents, problems, and resolutions in a ticketing system such as JIRA, ServiceNow, or Zendesk.
  • Escalate complex issues to higher-level IT staff when necessary.
  • Perform routine system maintenance, updates, and security patches.
  • Provide IT onboarding and training for new employees.
  • Support basic network troubleshooting, including Wi-Fi, LAN, and VPN issues.
  • Maintain IT asset inventory and ensure proper hardware tracking.
  • Follow IT policies, security protocols, and best practices.

  Essential Skills

  • Proficiency in diagnosing and troubleshooting Windows and macOS operating systems.
  • Experience with Active Directory and Office 365 user management.
  • Knowledge of VPN connectivity and remote desktop access.
  • Ability to document incidents and resolutions effectively in a ticketing system.
  • Competence in performing routine system maintenance and updates.
  • Basic network troubleshooting skills, including Wi-Fi, LAN, and VPN.

  Additional Skills & Qualifications

  • Familiarity with ticketing systems such as JIRA, ServiceNow, or Zendesk.
  • Comptia A+ certification is preferred.
  • Strong communication skills for IT onboarding and training.
  • Ability to follow IT policies and security protocols.

  Work Environment

  Join a growing company that is planning to double in size, offering a dynamic work environment with opportunities for professional growth. Benefit from health, medical, and dental coverage, as well as a 401K with bonus potential.

  Pay and Benefits

  The pay range for this position is $60000.00 - $67000.00/yr.

  This company provides health insurance, medical insurance, and dental insurance. 401K with Bonus potential.

  Workplace Type

  This is a fully onsite position in Carson,CA.

  Application Deadline

  This position is anticipated to close on May 21, 2025.

  About Actalent

  Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

  The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

• About the company

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