ESSENTIAL JOB FUNCTIONS:

• Participate daily in activities that contribute to the overall goals and ambitions of Sauna360 and the Technical Support Department
• Ensure an accurate and timely response to all telephone and electronic technical inquiries received from Sauna360 external customers and dealers
• Provide technical support to external customers to include direct troubleshooting support to diagnose issues to the board level on all product lines of infrared, sauna, and steam.
• Assist with repairing returned goods, returning the product and to include completing all the associated paperwork.
• Provide technical support to our Internal and Field Sales staff
• Assist in reviewing new product manuals and provide feedback to ensure good information is provided to the customer.
• Assist with the developing and the providing of technical training to Sauna360 staff on all manufactured and distributed sauna and steam products
• Provide input and assistance on new product development as needed. Including design input, testing and any other documentation as needed.
• Assist in preparing and reviewing technical documentation for accuracy
• Other duties as assigned by the Technical Support Supervisor

RELATIONSHIPS AND CONTACTS:

• -Extensive contact with Customers, Dealers, and Sales

QUALIFICATIONS:

• Technical degree in electrical or electro-mechanical science, or equivalent experience
• And/or two years’ experience repairing, installing, and supporting high and low-voltage equipment
• Two years of previous customer technical support experience; field and phone support a plus

SKILLS AND KNOWLEDGE:

• Excellent computer skills. Windows, MS Office are a must.
• Excellent oral communication and technical writing skills required
• Sound understanding of electrical operations, including troubleshooting and repair
• Strong logical skills needed for troubleshooting equipment
• Ability to effectively interact, make decisions and problem solve
• Self-starter with proven experience in good customer skills
• Previous training and/or leadership experience a plus.
• Excellent organization skills

Sauna360 Inc, a Watkins Wellness/Masco Company, is a fast-growing global leader in the sauna and steam bath industry. Rich Benefits (medical and dental, life insurance and long-term disability insurance, 401K with company match, generous vacation/personal days), monthly company/employee luncheons, and more.

Company: Watkins Manufacturing

Watkins (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish