You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Band Level: 4

Role: IT Helpdesk

Location: SLGS PH to support WFH and HO

Shift: 24x5

HelpDesk/On-site Support

• Performs first level problem diagnosis and implement corrective actions; refers and escalates to internal support teams if necessary
• Prepares documentation for system changes, installation and enhancements and operational procedures
• Coordinate with the different IT teams or vendors on end-user concerns
• Log requests/problems called in by users
• Respond in a timely and effective manner to requests for technical assistance in person, via phone or electronically
• Diagnose and resolve technical issues on hardware and software and document resolutions in the ticketing system
• Manage PC setup and deployment for new hires using Company-standard image, hardware and software
• Conducts system testing, debugging and rollout of system software related for desktops & servers
• Handles other infra related task such as:

• Network
  • HO/Branch Network Monitoring
  • HO/Branch Network support
  • HO/Branch Structured Cabling support
  • Network Equipment Provisioning

• Telephony
  • HO/Branch Telephony support

• Call Center Technologies (Verint/Voicemail/Wallboard/CAS) support

Job Category:

Posting End Date: