PURPOSE

The Technical Business Analyst position provides direct analytical support to the IT department by analyzing data as it flows into or out of an enterprise application. They will assist with the vetting of reported problems and identify improvement opportunities.

ESSENTIAL DUTIES

• Facilitate root cause analysis of business/process problems and developing corrective action plans
• Collaborate with our partners in the creation of business support and user documentation
• Assist with the development of training plans/materials for our enterprise systems
• Responsible for developing and maintaining technical documentation
• Assist with the development of metrics and reporting around IT functions (service and support, up time, customer feedback scoring)
• Assist with the development and versioning of IT focused policy, procedures and work instructions
• Assist with the management of various IT administrative responsibilities such as: asset management, software licensing, circuit management, and life cycle management.
• All other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Collaborative team environment in a shared workspace
• General office, computer room, warehouse, and factory areas
• Off-hours work and travel as required
• Sitting for long periods
• Minimum lifting requirements of 15 pounds

MINIMUM REQUIREMENTS

• Associate degree in Computer Science / Information Technology or relevant work experience
• 1+ years of experience in supporting business processes through analytics
• Basic understanding of ITSM Principles or ITIL4 Foundations certification
• SaaS concepts and technologies (IDM, MFA, M365, ITSM)
• Excellent interpersonal communication skills