• Job Description

  Req#: 20946

  Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX.

  SALARY RANGE: $121,876 - 169,907 per year

  WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.–5:00 p.m.)

  Qualifications

  JOB REQUIREMENTS: Must have a Bachelor’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of related work experience. In lieu of a Bachelor’s degree, employer is willing to accept 2 additional years of experience.

  Of the required experience, must have at least 5 years of experience with the following: Scripting and Operating system in Unix or Linux; Mediation domain knowledge of call flow, CDR processing and enrichment cycle; Postgres, MariaDB, In-memory DBs, Oracle RDBMS, Hadoop or SQL; Programming languages, including Java, Python, Perl, or C/C++; and, Networks, IP trace or Cloud technologies.

  Domestic travel required up to 10%.

  Employer will accept any suitable combination of experience of education, training or experience.

  QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #TX25-2404339 in the subject line.

  If offered employment, must have legal right to work in the U.S. EOE.

  Nokia of America Corporation offers a comprehensive compensation and benefits package.

  Responsibilities

  Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX. Provide end-to-end support to Nokia customers utilizing Nokia’s Mediation software. Analyze, investigate and provide software solution to support issues raised by customers using Nokia Mediation software. Troubleshoot and resolve issues within the customers’ SLA. Perform root-cause analysis on customer issues with Nokia’s Mediation software solutions. Carry out modifications and fixes to the Nokia Mediation solutions source code. Partake, as per the schedule, in the 24/7 on-call duty for the Nokia's US telecom customers critical & outage cases with the Nokia Mediation product. Build the capability in the Nokia US software support team for the end-to-end Nokia Mediation product support. Provide measurable input into new products, processes, standards or operational plans in support of business strategies. Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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