Req ID:425223

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Purpose of the job:

• The Technical Customer Interface manager is responsible to make the bridge between the customer, in front office, and the remote development team about technical topics.
• Explain conceptually the product design to the customer,
• Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on “as sold”) and according to the project QCD commitments.
• Acts as front office with customer, as technical authority and accountable of contractual technical requirements and project QCD deliveries.
• Coordinate and prepare technical correspondence to customer on technical topics.

Reports directly to:

• Hierarchically to Project Manager.

Functionally to Chief of Development.

Network & Links

• Customers Technical representatives, Third parties (if any)
• Project or Sub-System Managers; Project X Managers (PrXM),
• Train Performance Manager, Train X Engineers (TxE), PrRAMSM, Site Engineering Planning Manager, Site Engineering Quality Manager, complete engineering project team
• Engineering Metier Leaders
• Leading Unit / Participating Units CoD(s)

Key accountabilities:

• As front office, he/she acts as mediator between the customer and the remote project development team.
• Is in interface with customer to,
  • • Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule.
    • Clarify technical contract requirements (operational, performances, usability, reliability, safety…) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger…) concerns.
    • Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget…) and projects QCD decision.
    • Follow-up Train level operational effectiveness performances all along project life cycles
    • Support Chief of development on trade-off and endorse towards the customer decisions.
    • Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment. – to be managed by Project Director.
    • Pay attention to address in anticipation any underlying risks that could jeopardize customer interest.
    • Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration.
• Is in interface with the remote project development team to
  • • Get the right level of expertise to support technical meetings / reviews with customer.
    • Coordinate contractual deliverables with respect to commitments.
    • Follow-up product developments and monitor train level operational effectiveness performances - Joint activity with TrPrEM/CoD.
    • Close the loop on trade-off conclusion and on related decisions.
    • Update the contractual baseline – Joint activity with Project Director/TrPrEM/CoD.
    • Participate as customer voice to technical risks and opportunities management.
• With the metiers
  • • Leverage of best practices from metiers to enhance project influency and influence customer on the same.

Performance measurements:

• Compliance to contractual requirements
• On time delivery
• Customer satisfaction

Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

Job Type: Experienced