• Job Description

  Req#: 403874

  Job Overview

  Foundever® is hiring Seasonal Customer Service Associates! Join our dynamic team and provide exceptional, personalized service by guiding Intuit customers through various financial tracking, accounting and or tax preparation platforms and applications. If you’re passionate about delivering outstanding support, we’d love for you to be part of our dedicated team.

  This opportunity represents an existing vacancy supporting current business operations.

  Compensation

  • $19.00 - $19.35/H dependent on province of residence

  Why You Should Join our Team

  • No equipment? We provide everything you need!
  • Enjoy the benefits of working from home. Save time, money and reduce stress
  • Join a supportive community focused on engagement and recognition
  • Hands-on paid virtual classroom-style training, as well as ongoing job specific training
  • Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
  • Internal Mobility (93% of our managers are promoted from within)

  Primary Job Responsibilities

  • Deliver exceptional customer support via inbound calls
  • Perform technical assistance by troubleshooting basic system issues within the financial software
  • Guide customers through completing specific tasks/actions within the software
  • Educate customers on various products and solutions to fit their needs
  • Utilize effective communication to de-escalate customer concerns

  Qualifications

  Required:

  • Must be authorized to work in Canada
  • Must be at least 18 years of age
  • High school diploma or equivalent
  • Flexibility to work a variety of shifts, including nights, evenings and weekends
  • Strong verbal & written communication
  • Ability to multitask and navigate between screens efficiently while assisting customer
  • Must be able to complete a pre-employment background check

  Nice to have:

  • Previous technical customer service support preferred
  • Experience with accounting or bookeeping systems/software

  Home Office Requirements

  • A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed

  • A quiet, distraction-free space is essential; webcam video presence will be required during training and production

  This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).

  About Foundever

  Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

  Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

  EEO

  Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.

• About the company

  At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!

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