Employer Industry: Software as a Service (SaaS) for Franchise Businesses

Why consider this job opportunity:
- Base salary up to $70,000 USD per year
- Bonus potential based on onboarding success, customer satisfaction, and retention metrics
- Remote-first flexibility with occasional access to the office in West Palm Beach, FL
- Collaborative and mission-driven team environment
- Flexible working hours to accommodate international teams
- Paid vacation and optional professional development support

What to Expect (Job Responsibilities):
- Guide new franchise clients through setup and onboarding processes
- Customize onboarding plans based on client needs and business models
- Deliver product demonstrations and training to new users
- Provide first-line technical support via email, chat, and video calls
- Serve as a liaison between clients and the product development team

What is Required (Qualifications):
- Minimum of 3+ years of experience in technical customer support, account management, or SaaS onboarding
- Excellent verbal and written communication skills
- High technical literacy; able to grasp software workflows quickly and explain them clearly
- Strong problem-solving and organizational skills
- Experience using helpdesk, CRM, and project management tools

How to Stand Out (Preferred Qualifications):
- Exposure to or experience working with franchise businesses is a strong plus
- Comfortable working independently and remotely with international teams
- Willingness to work late hours to align with teams in Australia and Taiwan

#SaaS #CustomerSupport #FranchiseBusiness #RemoteWork #CareerOpportunity

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