• Job Description

  Req#: 930611
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  General Summary/ Overview:
  At Mass General Brigham, we care about our patients, employees, and the communities that we serve. These important groups are at the center of all that we do.
  We value diversity, equity, and inclusion; interacting with integrity & respect; engage in learning; and embracing continous improvement & personal growth. We believe in teamwork and collaboration.
  Provides oversight for the planning, talent, and work processes associated with a world-class blood bank. Responsible for identifying and implementing innovative technology and practices to serve the needs of a large academic hospital. In collaboration with the Medical Director, leads research initiatives to advance blood bank practices. In collaboration with the Executive Director, leads the operational, technical, and administrative functions in the lab, ensuring optimal delivery of products that meet internal and external regulatory standards. Leads, engages,and develops a diverse staff of Medical Laboratory Scientists (Medical Technologists) at varying points in their careers with the goal of providing best in class employee experience.
  Principal Duties and Responsibilities:
  Planning
  • Sets strategic direction for department based on key industry trends and needs of the department, and aligns with hospital priorities.
  • In collaboration with IS, identifies information technology needs, establishes priorities and plans, and oversees the implementation of initiatives.
  • Investigates new technologies and benchmarking trends, and ensures successful participation with local and national hemovigilance initiatives.
  • Oversees laboratory space, equipment, and inventory management to meet department and financial needs.
  • In collaboration with the Medical Director, oversees the development and implementation of quality improvement initiatives.
  • In collaboration with the Blood Bank Compliance Officer, oversees development of validation plans and monitors progress to ensure regulatory standards are met.
  Relationship Management
  • Collaborates with Blood Donor Center leadership to facilitate a strong partnership in support of institufional blood collection goals.
  • Establishes collaborative relationships with other departments to ensure services are delivered to meet safety and quality standards.
  • Actively participates on BWH leadership committees, representing the department and facilitating the achievement of BWH priorities.
  • Assumes overall responsibility for establishing and maintaining relationships with outside vendors, to meet the needs of the department and hospital.
  • Negotiates contracts with outside vendors for service and materials and ensures delivery in accordance with the contract.
  Work Processes
  • Oversees the development and implementation of new programs, methods, tests, instruments, and procedures.
  • In collaboration with Executive Director, analyzes blood utilization trends by clinical service to identify opportunities to improve blood product utilization, including modification of transfusion guidelines.
  • In collaboration with Medical Director, assists with development and implementation of research projects initiated both within and outside the Blood Bank.
  • Develops, recommends and implements as required, new approaches, policies, and practices to effect continual improvement in the efficiency of the department and the services it provides. Keeps abreast of developments in Blood Bank practices.
  • In collaboration with leadership team, develops and implements communication structure and methods to ensure transparency.
  • Provides regular updates to senior leadership on the priorities, productivity, and engagement of team.
  • Ensures compliance with all appropriate codes and regulations in collaboration with Compliance Manager.
  • Develops, secures approval of, implements and maintains policies and procedures for the Blood Bank.
  • Responds to all emergency situations as necessary.
  Talent Management
  • Oversees the recruiting, hiring, onboarding, professional development, and annual evaluation of leaders, and if necessary, termination.
  • Coaches and mentors leaders to develop strong skills that facilitate the desired department culture and achievement of outcomes.
  • In collaboration with Human Resources, oversees talent development planning for department, and identification of strategies to support team to be successful.
  • In collaboration with the Blood Bank leadership team and human resources, revises organizational structure and human capital plans to optimize talent and meet department needs.
  Performs other duties as assigned.
  Competencies:
  • Drives Diversity, Equity, and Inclusion: Creates an environment in which differences are openly shared, embraced and incorporated into the team’s activities. Interacts with others in ways that are sensitive to cultural norms and expectations.
  • Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies. For example, knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account indecisions. Explores possibilities that may impact the team or organization in the future.
  • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks questions to encourage others
  to think differently and enrich their analyses of complex situations.
  • Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals.
  • Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications. For example, ensures that the team has adequate resources to invest in technology advancements and the training to use them well. Deploys some new technologies to enhance effectiveness of the group and business.
  • Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. For example, holds constructive dialogue with the team
  regularly; takes multiple perspectives into account when making decisions. Commits to and prioritizes the team's decisions in most situations; conveys team spirit.
  • Drives Engagement: Creates a climate where people are motivated to do their best to help the
  organization achieve its objectives.
  • Ensures Accountability: Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
  • Drives Results: Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
  • Develops Talent: Develops people to meet both their career goals and the organization's goals.
  Supervisory Responsibilities:
  • The role oversees: (2) managers, (5) supervisors and (30+) individual contributors in the Transfusion Medicine department.
  • As a people manager, we rely on you to embody our diversity and inclusion workplace policies by fostering an environment that understands the value of having a diverse organization and embrace it in action. Some of the ways that expect you to model that are:
  • Educate yourself on historical and contemporary publications
  • Create a safe environment to talk about the topics proactively and openly
  • Stay connected to your team, peers and others by asking for continuous feedback
  • The role may indirectly provide leadership and guidance to less seasoned and new staff in other functional areas.
  Requires minimal direction from leadership and possesses the ability to learn quickly
  Fiscal Responsibility:
  • Knowledgeable in the development of department financial data including but not limited to budget preparation and analysis
  • Identifies and presents capital and operating budget recommendations with key stakeholders to achieve strategic plan
  • Responsible for delivering department services within budget
  • In collaboration with leadership team identifies and implements financial analyses and reports to monitor and maintain fiscal health, including the identifying and implementating cost savings initiatives
  • Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
  Working Conditions:
  • Periodic emergent work and shortages of staff and blood products contribute to a high stress environment in the laboratory.
  • Possible local travel to Mass General Brigham sites
  • While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
  • Work is mainly in a small office adjacent to a crowded laboratory.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.
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  Qualifications:
  • MT(ASCP)SBB required with a Bachelor's Degree in Medical Technology or a related field.
  • Minimum of 4 years experience as a Blood Bank clinical supervisor, experienced in directing a large team and planning, managing and organizing resources within short/medium/long term timeframes.
  • Minimum of 7 years technical blood bank experience.
  • Computer literate in business software necessary to perform the technical/management responsibilities of the position.
  Skills/Abilities:
  • Possesses strong interpersonal skills to effectively communicate with cross-functional teams, including staff at all levels of the organization
  • Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
  • Strong problem solving and negotiation skills
  • Uses expertise to act as an organizational authority on planning, organizing, prioritizing, and overseeing activities to efficiently meet department needs
  • Uses comprehensive knowledge and skills to independently work while providing team guidance and training to others on developing appropriate plans or analyzing data trends for use in reports to help guide decision making
  • Acts on established expertise to analyze data trends for use in learning activities and reports to guide decision-making.
  • Applies comprehensive knowledge and skills to work independently while providing team guidance and training to others on reviewing and creating relevant, lucid, and effective reports
  • Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on analyzing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
  • Uses comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner
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  BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
  
  BWH Boston Main Campus (BWHMAIN)
  75 Francis St
  Boston, 02115
  
  

• About the company

  Brigham and Women's Hospital is the second largest teaching hospital of Harvard Medical School and the largest hospital in the Longwood Medical Area in Boston, Massachusetts.

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