Employer Industry: Online Education and Digital Learning

Why consider this job opportunity:
- Salary up to $58,000
- Potential bonus eligibility based on performance
- Comprehensive benefits package, including medical, dental, and vision coverage
- Generous paid holidays and unlimited PTO, promoting a healthy work/life balance
- Opportunity to work in a dynamic, innovative environment focused on transforming lives through education
- Chance to contribute to a mission-driven organization committed to diversity and inclusion

What to Expect (Job Responsibilities):
- Resolve advanced technical issues for remote users, including network problems and software applications
- Maintain 90% availability for incoming calls, chats, and emails
- Provide remote desktop support to assist users in troubleshooting their issues
- Track and manage issues in the ticketing system to ensure timely resolution
- Collaborate with other teams to enhance processes and improve customer service

What is Required (Qualifications):
- Bachelor's Degree or additional related college courses or professional training preferred
- Minimum of 2 years of technical service experience supporting software troubleshooting
- Ability to work flexible shifts in a fast-paced environment with minimal supervision
- Strong understanding of Microsoft Windows and macOS operating systems, as well as home networking
- Excellent time management and communication skills

How to Stand Out (Preferred Qualifications):
- Previous experience in online learning technology or education
- Familiarity with SaaS support environments
- Experience with mobile device/application support (iOS and Android)
- Knowledge of tools such as SalesForce, JIRA, and Confluence
- Experience with remote access tools

#OnlineEducation #TechnicalSupport #CareerOpportunity #DiversityAndInclusion #WorkLifeBalance

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