Xerox
Technical Helpdesk & Digital Remote Support Professional I
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Job Description
- Req#: 48269
Employer Industry: Technology and Digital Services
Why consider this job opportunity:
- Salary up to CAD 84,240
- Comprehensive benefits package including medical, dental, life insurance, and retirement benefits
- Opportunity for career advancement within a leading technology company
- Supportive and collaborative work environment
- Chance to work with innovative technology solutions in a dynamic setting
What to Expect (Job Responsibilities):
- Provide first-level technical support for IT systems and end users, resolving system failures and issues
- Monitor and coordinate the operation of electronic computer equipment and database systems
- Analyze and troubleshoot hardware and software malfunctions, taking corrective actions as necessary
- Install and repair microcomputer hardware and assist users with software requirements
- Maintain production reports and logs, ensuring accurate job completion and resource allocation
What is Required (Qualifications):
- Extensive work experience in a technical support role
- Proficiency in Windows operating systems and Microsoft Office products
- Experience in troubleshooting software and hardware failures
- Specialized external certification in relevant technical fields
- Ability to work autonomously and provide direction to a team when necessary
How to Stand Out (Preferred Qualifications):
- Experience in a LAN environment and knowledge of IP networking
- Familiarity with job-scheduling software and database utilities
- Strong analytical skills to propose innovative solutions to complex problems
#TechnologyJobs #TechnicalSupport #CareerGrowth #CompetitiveBenefits #InnovativeSolutions
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.
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