• Job Description

  Req#: 46811

  General Information

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  City

  Honolulu

  State/Province

  Hawaii

  Country

  United States

  Department

  TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

  Date

  Thursday, May 22, 2025

  Working time

  Full-time

  Ref#

  20035876

  Job Level

  Individual Contributor

  Job Type

  Experienced

  Job Field

  TECHNICAL_HELPDESK_&_DIGITAL_REMOTE_SUPPORT

  Seniority Level

  Associate

  Currency

  USD - United States - US

  Annual Base Salary Minimum

  32,160

  Annual Base Salary Maximum

  64,320

  The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

  
  

  Description & Requirements

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  About Xerox Holdings Corporation
  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

  Technical Helpdesk & Digital Remote Support Associate Professional

  We are seeking a dedicated, customer-oriented professional with strong mechanical aptitude to join our team in supporting fully docked Naval ships. This role requires the ability to obtain and maintain a Department of Defense security clearance. While prior military experience is highly valued, we are open to training the right candidate who meets our qualifications and demonstrates the potential to excel in this role. If you are mechanically skilled, eager to learn, and ready to work in a critical defense environment, we encourage you to apply.
  

  Primary Responsibilities:

  • Perform equipment modifications to Military standards/specifications

  • Deliver technical training to DCAs (Riders) and Navy personnel via classroom setting

  • Install Xerox and 3rd party equipment onboard Navy vessels

  • Diagnose and repair all scoped equipment

  • Perform Software & Networking updates

  • Perform remote service support to Navy

  • Supply and Parts ordering, tracking, delivery and overall management.

  • Must be able to lift 50 lbs

  • Must be able to bend, climb and kneel

  • Anticipates customer needs and identifies appropriate alternatives

  • Provide a support role during the rollout of the technical solutions and equipment installations

  • Provide service activity, repairs, retrofits, and maintenance activities on Xerox equipment

  • Actively communicate with colleagues to share technical information.

  • Manage relationships with the client to optimize customer satisfaction.

  • Ability to travel on short notice if required.

  • Must have or be able to obtain Secret clearance.

  
  

  Desired Skills:

  • Prior Navy or Military Veterans are desired

  • Strong interpersonal and communications skills

  • Ability to work a flexible schedule.

  • Ability to successfully interact with Military Officers

  • Ability to multitask and prioritize many initiatives simultaneously

  • Ability to manage / work in a cross-functional team / environment

  • Ability to grasp technical information of Xerox products

  • Attention to detail with strong organizational skills

  • Experience in a field-based service role

  • Skills in the use of diagnostic tools, such as multi meter’s

  • Self-starter, the successful candidate will be well organized, operating with minimal supervision

  
  

  Pre-requisites:

  • Able to work independently

  • Must be able to travel (passport required)

  • Candidates must possess or can obtain a DOD Secret Clearance

  • Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required

  • Experience with troubleshooting application & network related issues with equipment

  
  

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• About the company

  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.

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