Employer Industry: Telecommunications

Why Consider this Job Opportunity:
- Competitive compensation and comprehensive benefits package
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely or in a hybrid setting
- Recognition as a Top Workplace by the Charlotte Observer
- Focus on employee wellness through physical, emotional, and financial health programs
- Inclusive work environment that values diversity, equity, and authenticity

What to Expect (Job Responsibilities):
- Develop scalable and robust systems catering to Mass Markets, Enterprise, and Wholesale customers
- Enhance service delivery capabilities through workflow improvements, automation, and self-service options
- Manage JIRA and INC lifecycle, including requirements, ticket tracking, and reporting
- Lead operational readiness for new Service Delivery product launches
- Collaborate with cross-functional teams to identify opportunities and prioritize workflows

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience in Service Support, System Support, IVR, or Service Assurance
- Experience in cross-functional or cross-team projects
- Strong interest in Chatbot development and automation
- Familiarity with Natural Language Processing (NLP) and Chatbot Conversational Design
- Ability to simplify systems and experiences while implementing innovative solutions

How to Stand Out (Preferred Qualifications):
- Deep familiarity with fiber technology and customer experience
- Master's Degree and/or technical certifications
- Strong technical experience in telecommunications or software development

#Telecommunications #CareerOpportunity #RemoteWork #DiversityAndInclusion #ServiceDelivery

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