• Job Description

  Req#: 202310-122194

  The Position

  Who We Are
  We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigour, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.
  
  The Role
  As we evolve our Technical Services organisation to ensure we remain successful we have an exciting opportunity for a newly created leadership role in our Service Excellence team. As the Technical Insights Manager you will strive for commercial success and customer delight through delivering strategic and operational Insights across Technical Services Function across the UK & Ireland, with full responsibility for the Data and Insights Strategy.

  As a leader you will do this through development/implementation of the Insights Strategy and our overall support strategy, flexing the resources and executing the tactical plan by creating impactful collaborative partnerships across the regions and functions. You will deliver on transformation projects and be an active contributor to the collective leadership impact of the leadership community.

  The main focus is to ensure we create an insight driven organization to drive our business objectives and make fact based decisions. From shaping our insights strategy to driving the tactical implementation plan, this role will be a key partner to our Technical Services leadership team.

  Your key responsibilities will include:

  • Design and lead the implementation of the insights strategy in transforming data into actionable insights to support and deliver our strategic goals in a cross functional environment.

  • Design the strategy for systems (CRM,ERP) utilisation to gather the raw data needed to get to our insights strategy and tactical implementation.

  • Drive and coordinate the local data and insights community of practice.

  • Business partner for the Technical Services Leadership Team (TSLT).

  • Proxy for the Head of Service Excellence

  • Drive the transformation and all change management activities of our organisation into an insight driven affiliate.

  
  
  

  Who You Are
  You are an experienced transformational leader within a fast paced organisation and inspiring teams to success. You will have exceptional data and system acumen, with a track record of strong leadership performance during sustained challenging business conditions. Moreover you will bring/have:

  • Substantial experience partnering within a management team and influencing in a matrix organisation.

  • Significant experience in managing complex projects

  • Demonstrable experience in excellent written and verbal communication skills, and being able to communicate with maximum impact.

  • Proven track record in developing insights, working with complex data and continually developing systems

  • Self-starter, takes ownership of self development, keeps abreast of emerging technologies

  Desired skills, training, experience:

  • Microsoft Office, Tableau, SQL, SOQL, SAP, Alteryx Visual Basic,Salesforce, SAP and Snowflake data cloud
  • Data Preparation Tools ( Experience with Alteryx is ideal)
  • Data Visualisation tools ( Experience with tableau is desirable)
  • Experience with SQL ( Required for data prep)
  • Experience with SOQL ( Desirable)

  
  

  Who we are

  At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

  Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

  The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

• About the company

  606018 F. Hoffmann-La Roche AG is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics.

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