Employer Industry: Foodservice Management and Support Services

Why consider this job opportunity:
- Salary up to $120,000, plus bonus eligibility
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including medical, dental, and vision insurance
- Flexible spending accounts (FSAs) and retirement plan options
- Supportive work environment recognized as one of America’s Best Large Employers
- Chance to work on diverse technological initiatives, including Cybersecurity and AI

What to Expect (Job Responsibilities):
- Manage IT vendor relationships related to technical operations, including contract negotiation and performance evaluation
- Monitor system performance and ensure maximum uptime by proactively identifying and resolving issues
- Develop and implement best practices for incident management and problem resolution
- Collaborate with development teams to implement changes and improvements to production systems
- Conduct regular reviews and audits of vendor performance and service quality

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in production support or technical operations
- Strong technical skills in troubleshooting and resolving technical issues
- Experience with incident management tools and methodologies
- Excellent communication and leadership skills

How to Stand Out (Preferred Qualifications):
- Knowledge of ITIL or other IT service management frameworks
- Strong vendor management skills, including contract negotiation and relationship management

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