All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Technical Operations (Tech Ops) Project Manager supports our Purpose by managing a subset of programs, projects, and initiatives inside of the Tech Ops Department. This role owns one or more large-scale, long-term projects and drives process improvement, compliance enablement, technology, and corporate initiatives throughout the Company. The Tech Ops Project Manager is a skilled communicator and strategic problem solver who looks forward to making a meaningful impact at Southwest.

Additional Details:

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Define project plans for multiple simultaneous projects or for fewer complex projects including scope, budget and schedule and executes tasks defined in the project plan to achieve project goals
• Validate and help define project scope and drive alignment with Customers, utilizing this to develop objectives and goals
• Establish cross-functional alliances within and outside of the Technical Operations Department to drive results
• Use standard program and project management methodologies and practices
• Partner with resource managers, Business Partners, and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion
• Lead and facilitate project meetings and presentations to Leadership
• Proactively monitor and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
• Encourage consensus among multiple parties with conflicting and diverse viewpoints
• Build trust and influences without authority cross-functionally and across diverse teams
• May perform other job duties as directed by Employee’s Leaders

• Advanced level knowledge of project processes, problem management tools and procedures
• Excellent communication skills, both written, and verbal across varied audiences and levels of Leadership
• Skilled in identifying problems and reviewing related information to develop and evaluate options and implement solutions
• Ability to effectively communicate in a brief manner, the status and updates on assignments to Sr. Leaders in small and large forums
• Skilled in leading teams to deliver on timelines and scope
• Skilled at requirements gathering across cross functional work groups, creating meeting minutes, action item lists, and driving assigned actions to close
• Skilled in MS Project, think-cell, Visio, MS Office Suite including SharePoint
• Ability to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organization
• Ability to quickly understand assignments and complete them with minimal leadership oversight
• Ability to lead, manage, and direct resources with no formal or written authority
• Ability to drive teams to execute to project plan
• Should possess proven experience in successfully managing schedules and solid understanding of project financial tracking
• Ability to facilitate discussion and lead meetings with many stakeholders, while also navigating and presenting through visual presentations on screens and telecommunications, while also effectively documenting any notes and actions
• Preferred: Aviation and/or Tech Ops experience at an airline or in the industry

• Required: High School Diploma or GED

• Advanced level experience, fully functioning broad knowledge in:
  • Coordinating, managing and aligning cross-department stakeholders
  • Developing and working with project schedules or integrated project schedules
  • Identifying and managing issues and risks

• Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Potential for 10-30% travel depending on need for local field support

Pay & Benefits:

• Competitive market salary from $107,650 per year to $119,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love:

•Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
•Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
•Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
•Explore more Benefits you’ll love: careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.