Husqvarna Group
Technical Service Representative - Bilingual (French)
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Job Description
- Req#: R-13734
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual (French and English) skills are highly valued
- Supportive and collaborative work environment
- Engage with a variety of technical challenges and customer interactions
- Chance to contribute to product improvements and warranty cost reductions
What to Expect (Job Responsibilities):
- Respond to technical inquiries from distributors, dealers, national accounts, and customers through various channels
- Troubleshoot, diagnose, and evaluate cases to provide repair support and determine warranty eligibility
- Record case details and actions taken in the Customer Relations Management (CRM) system
- Assist dealers with warranty processing and component failure analysis
- Provide general customer service functions, including order placement and pricing inquiries
What is Required (Qualifications):
- Minimum high school graduate or GED
- Bilingual in French and English
- 1-3 years of engine or mechanical experience
- Familiarity with electronic parts lookup systems and technical information environments
- Basic/Entry level proficiency in MS Office (Word, Excel, Outlook)
How to Stand Out (Preferred Qualifications):
- 1-3 years of experience in Outdoor Power Equipment service support
- 2-year Technical Vocational degree in related engine technologies
- Previous contact center experience
#OutdoorPowerEquipment #TechnicalSupport #CustomerService #BilingualJobs #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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