Husqvarna Group
Technical Service Representative I (Bilingual)
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Job Description
- Req#: R-16009
Employer Industry: Outdoor Power Equipment
Why consider this job opportunity:
- Opportunity for career advancement through certification programs, including Husqvarna University bronze, silver, and gold certifications
- Work in a supportive environment with a focus on technical knowledge and customer service
- Gain valuable experience in troubleshooting and product support for outdoor power products
- Engage with a diverse range of customers, including distributors, dealers, and national accounts
- Chance to contribute to product improvements based on customer feedback and technical insights
What to Expect (Job Responsibilities):
- Provide technical product support to distributors, dealers, and customers via phone, email, and chat
- Troubleshoot, diagnose, and evaluate technical issues to determine repair support and warranty eligibility
- Document case details and actions taken in the Customer Relations Management system
- Communicate escalations and unresolved issues to senior technical support representatives
- Assist dealers with warranty processing and component failure analysis
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- 2-3 years of engine or mechanical experience
- Experience with electronic parts lookup systems and technical information environments
- Ability to complete Husqvarna University certifications within specified timeframes
- Basic proficiency in MS Office applications and ability to type at least 25 wpm
How to Stand Out (Preferred Qualifications):
- 2-4 years of engine or mechanical experience in outdoor power equipment service support
- Technical vocational degree in related engine technologies or servicing
- Experience in a contact center environment
- Bilingual in Spanish
#OutdoorPowerEquipment #TechnicalSupport #CustomerService #CareerGrowth #MechanicalExperience
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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