Husqvarna Group
Technical Service Representative II - Small Engine Repair
This job is now closed
Job Description
- Req#: R-9486
Employer Industry: Outdoor Power Equipment
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with bonuses available
- Comprehensive benefits package including health insurance and retirement plans
- Chance to work with cutting-edge technology and innovative products
- Supportive and collaborative work environment
- Opportunity to make a significant impact on product improvements and customer satisfaction
What to Expect (Job Responsibilities):
- Provide technical product support to Distributors, Dealers, National Accounts, and Customers
- Troubleshoot, diagnose, and evaluate individual cases to provide repair support and warranty solutions
- Record case details and actions taken in CRM system
- Assist with warranty processing and component failure analysis
- Communicate escalations and unresolved incidents effectively to senior representatives
What is Required (Qualifications):
- High school graduate or GED
- 1-3 years of engine or mechanical experience, preferably with Husqvarna products
- Training and certifications from Husqvarna University
- Experience with electronic parts lookup systems and technical information environments
- Strong knowledge of Outdoor Power Products and applications
- Exceptional oral and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- 1-3 years of engine or mechanical experience in related Outdoor Power Equipment service support position
- Technical Vocational degree in related engine technologies
- Contact Center experience
#OutdoorPowerEquipment #CustomerService #TechnicalSupport #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Husqvarna Group is a Swedish manufacturer of outdoor power products including robotic lawn-mowers chainsaws, trimmers, brushcutters, cultivators, and garden tractors.
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