• Job Description

  Req#: 3A.C5F
  Employer Industry: Cybersecurity and SaaS Solutions
  
  Why consider this job opportunity:
  - Salary up to $85,000 per year
  - Opportunity for career advancement and growth within a dynamic and fast-paced environment
  - Supportive and collaborative work culture with cross-functional team interactions
  - Chance to work with award-winning cybersecurity technology and contribute to client success
  - Ongoing development of technical and professional skills
  - Flexible work arrangements with a requirement to work in the NY office twice a week
  
  What to Expect (Job Responsibilities):
  - Support the technical onboarding process for new clients under the guidance of senior team members
  - Assist in configuring SaaS solutions to meet client needs
  - Help troubleshoot and document technical issues, escalating complex problems to senior engineers
  - Collaborate with cross-functional teams (Product, R&D, Sales, and Support) to contribute to solutions
  - Maintain and update onboarding documentation and knowledge base resources
  
  What is Required (Qualifications):
  - Bachelor's degree in a related field (e.g., Information Technology, Computer Science) or equivalent practical experience
  - 0-2 years of experience in customer success, technical support, or a related role within a SaaS company
  - Basic knowledge of APIs, SQL, or scripting languages (JavaScript, Python), with a willingness to learn more
  - Strong communication skills, both written and verbal, with the ability to explain technical concepts to various audiences
  - Ability to work in the NY office twice a week - mandatory
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with data analysis tools (Excel pivot tables, SQL basics)
  - Interest in Cybersecurity or Ad Tech (Google / Facebook Ads) is a bonus but not required
  - Eagerness to learn from senior team members within a collaborative environment
  
  #Cybersecurity #SaaS #TechnicalSupport #CareerOpportunity #CustomerSuccess
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  CHEQ is a military-grade cyber-security company with expertise in bot mitigation and user authentication. The company's technological core is based on extensive knowledge and experience from the Israeli military's leading intelligence and cyber-warfare division, "Unit 8200". The company's R&D teams are made up of leading cyber-security researchers, machine learning experts and experienced, military trained developers.

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