360Learning
Technical Support Agent EMEA
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Job Description
- Req#: 39ab5d43-ed83-461e-852b-336c9ec9180d
Employer Industry: Learning Management System (LMS) and Collaborative Learning Solutions
Why consider this job opportunity:
- Compensation package includes base salary, a variable component, and equity
- Flexible working hours with the option for full remote work anywhere in France
- Diverse benefits including Work From Home stipend, lunch vouchers, medical insurance, gym subscription, and 1 month parental leave for the second parent
- Opportunity to join an inclusive workplace with active Employee Resource Groups focusing on various diversity and equity initiatives
- Chance to contribute to the scaling of the team and improve processes and efficiency within the organization
What to Expect (Job Responsibilities):
- Respond to written queries from French and English-speaking clients via email
- Ensure customer satisfaction by meeting KPIs and SLAs while maintaining high-quality support
- Identify, document, and escalate bugs to the R&D team for resolution
- Assist in the recruitment and onboarding of new team members
- Provide subject-matter expertise and support for team escalations
What is Required (Qualifications):
- Minimum of 3 years of experience in a tech support role, preferably in a B2B SaaS environment, or a bachelor’s degree in Information Technology, Computer Science, or a related field
- Proficiency in troubleshooting tools and concepts, with strong problem-solving skills
- Basic knowledge of SQL for querying databases and resolving data-related issues
- Experience with ticketing systems (e.g., Zendesk) and monitoring service applications (e.g., Datadog)
- Fluent in French and English; ideally, have B2 level or equivalent in German
How to Stand Out (Preferred Qualifications):
- Enthusiasm for the company's working environment and culture
- Experience in customer service or support roles within the tech industry
#LearningManagement #CustomerSupport #RemoteWork #DiversityAndInclusion #CareerGrowth
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