TP
Technical Support Agent - Water Heaters - Remote - Training on-site
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Job Description
- Req#: 91870093120
Employer Industry: Digital Business Services
Why consider this job opportunity:
- Competitive wages with full benefits (Medical, Dental, Vision, 401k, and more)
- Paid training to enhance your skills and knowledge
- Paid time off to support work-life balance
- Opportunity for career advancement in a dynamic company
- Supportive and inclusive work environment that values employee well-being
- Chance to work remotely with a flexible schedule
What to Expect (Job Responsibilities):
- Field customer inquiries and provide innovative solutions to various questions and concerns
- Handle requests regarding warranty information and placing orders for parts
- Troubleshoot issues related to water heaters
- Deliver excellent customer service through active listening and communication
- Calmly de-escalate issues and escalate interactions as necessary
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
How to Stand Out (Preferred Qualifications):
- Customer service and/or sales experience
- College degree preferred but not required
#DigitalBusinessServices #CustomerService #CareerGrowth #RemoteWork #InclusiveCulture
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