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Technical Support Analyst
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Job Description
- Req#: R49587
Employer Industry: Transportation and Logistics Software Solutions
Why consider this job opportunity:
- Bonus eligible position
- Comprehensive benefits package including Medical, Dental, Vision, Life, and Disability coverage
- Paid Parental Leave and Employee Stock Purchase Plan available
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Work with cutting-edge technology in the transportation industry
What to Expect (Job Responsibilities):
- Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM
- Communicate with customers through inbound/outbound calls, emails, casework, and chats
- Maintain individual and team SLAs/KPIs to ensure timely resolution of issues
- Collaborate with senior team members and internal teams to address ongoing issues
- Make recommendations on business processes and technical tools for team improvement
What is Required (Qualifications):
- Bachelor's Degree or equivalent experience in a technology-related field
- Minimum of 2 years of experience in software and hardware troubleshooting or development
- Strong communication skills via phone, verbal, and written
- Ability to work in a fast-paced, ever-changing environment with a positive attitude
- Willingness to occasionally work evening or weekend hours
How to Stand Out (Preferred Qualifications):
- Experience with multiple operating systems such as Windows, Linux, Android, and iOS
- Familiarity with CRM casing software and troubleshooting mobile or wireless communications
- Knowledge of the System Development Life Cycle (SDLC)
- Experience using SQL, XML, HTML, Scripting, and tools like Jira/Confluence
- Background in operations within the transportation industry
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