• Job Description

  Req#: 7589483
  Employer Industry: Digital Experience Platform
  
  Why consider this job opportunity:
  - Salary up to $89,000
  - Opportunity to participate in a company-wide bonus program based on performance
  - Comprehensive health coverage including medical, dental, and vision plans for employees and their dependents
  - Flexible vacation, paid holidays, and a sabbatical program to recharge
  - Access to mental health resources and wellness support
  - Ownership in the company through equity (RSUs)
  
  What to Expect (Job Responsibilities):
  - Deliver exceptional customer experiences to every user of the platform
  - Assist customers via support queues, chat, and phone using tools such as Zendesk, Zoom, and Jira
  - Document and report bugs, resolve issues, and collaborate with the team to ensure customer satisfaction
  - Advocate for customer needs and identify opportunities for enhancing products and services
  - Work closely with teammates across support, product, and engineering teams
  
  What is Required (Qualifications):
  - Must be able to work weekends (Sunday - Wednesday)
  - 1+ years of experience in a technical support role with high-touch customer support experience in SaaS or technical services
  - Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with web design tools
  - Deep understanding of Webflow or similar web design tools
  - Strong written and verbal communication skills in English
  
  How to Stand Out (Preferred Qualifications):
  - Experience working with Google Workspace, Slack, Zendesk, and Confluence
  - Ability to quickly self-learn and adapt to evolving product features and digital tools
  - Demonstrated analytical and critical thinking skills for technical troubleshooting
  - Track record of advocating for customers and colleagues
  - Interest in emerging technologies like AI to enhance creativity and progress
  
  #DigitalExperience #TechnicalSupport #RemoteWork #CustomerSupport #CareerGrowth
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Build responsive websites in your browser, then launch with our world-class hosting or export your code. Discover the professional website platform built for your business.

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