Concentrix - CA
Technical Support / Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: R1555440
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Salary up to $20 per hour, including base salary and performance-based incentives
- Paid training and performance-based incentives
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career advancement, with about 80% of managers promoted from within
- Supportive work-from-home environment with a focus on personal and professional growth
- Engaging company culture with celebrations for various events and a commitment to diversity, equity, and inclusion
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships
- Open availability and a quiet, distraction-free work environment
- Proficiency in fast-paced multi-tasking and strong problem-solving skills
How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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