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Job Description
- Req#: 590bb74c-473e-485e-8c1c-77db6a385bc4
Employer Industry: Digital Forensics Software Development
Why consider this job opportunity:
- Salary up to $130,800 CAD
- Generous time off policies to promote work-life balance
- Competitive compensation and benefits package
- Opportunities for professional development and continuous learning
- Remote work flexibility, allowing you to work from anywhere
- Engaging company culture focused on teamwork, integrity, and innovation
What to Expect (Job Responsibilities):
- Provide high-level technical support to customers using ticketing and live chat systems
- Troubleshoot complex issues and adapt solutions based on customer context
- Collaborate with internal teams to resolve customer-facing issues and document changes
- Contribute to a customer-facing knowledge base to facilitate self-service resolution
- Assist the Customer Success team in meeting service level agreements (SLAs) and customer requirements
What is Required (Qualifications):
- Post-secondary education in Computer Science, Engineering, or equivalent relevant industry experience
- Relevant experience in a customer-facing support role with cloud-based or server-based products
- Strong verbal and written communication skills
- Excellent problem-solving skills with the ability to prioritize tasks
- High degree of resourcefulness, flexibility, and adaptability
How to Stand Out (Preferred Qualifications):
- Knowledge of digital forensics and/or Magnet Forensics products
- Familiarity with AWS & Azure
- Experience with third-party EDR tools (Crowdstrike, Jamf, Intune, SCCM, etc.)
- Previous examples of demonstrating Magnet CODE principles in past roles
#DigitalForensics #TechnicalSupport #RemoteWork #CareerOpportunity #InnovativeEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
We stand alongside our customers and empower them to build stronger cases using advanced technology to uncover the most digital evidence.
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