• Job Description

  Req#: 418

  IntellectEU is an international technology company focused on digital finance and emerging technologies. At IntellectEU we are on a mission to become the top-of-mind fintech company. We are committed to our people and believe in building a better future with the newest technologies. We give rising talent and industry veterans the space to explore, launch ideas, and collaborate closely with our clients. With our technical hands-on experience in payments, blockchain and capital markets, there’s no challenge that’s left unsolved. Over the past two decades, we have earned our expertise in financial technology, executing on hundreds of complex integrations and co-creating new digital asset platforms alongside our clients. Since 2006 we have been focused on financial messaging and integration, being a SWIFT service partner.

  
  

  We are seeking a technically skilled engineer to work on our CatBM Product, delivering an excellent client experience on our product usage and providing ongoing support.
  
  

  Responsibilities:
  

  • Conducting demos of the product to the IntellectEU customers, guiding customers through the software UI.
  • Prepare, lead, and follow up on client calls and support on customers' questions.
    
  • Execute day-to-day activities across support tickets, onboarding/installations, and customer technical requests.
  • Maintain regular client communication to ensure transparency and trust, clearly explaining progress updates, risks, tight deadlines, or delays.
    
  • Support incident handling and escalations by troubleshooting issues and coordinating with Engineering when needed.
  • Collect logs, system data, and contextual information to support root cause analysis and issue resolution.
    
  • Monitor progress on assigned technical tasks and proactively inform clients about timelines, risks, and dependencies.
    
  • Maintain accurate ticket updates and delivery documentation.
  • Contribute to improving the processes, runbooks, and internal tooling based on hands-on experience.
  • Participate in covering 24/7 on-call shifts.
    
    

  Requirements:
  

  • Strong hands-on troubleshooting skills and incident/problem-solving mindset.
  • Troubleshooting ability using logs, traces, and structured investigation.
  • Solid understanding of APIs and integrations (REST/JSON, authentication, webhooks).
  • Experience installing, configuring, and validating complex software platforms.
  • Practical knowledge of system upgrades, patching, and operational maintenance.
  • Experience installing, configuring, validating, and maintaining software in client environments.
  • Proficiency with ticketing and delivery tools (e.g., Jira Service Management/Zendesk, Jira, Confluence).
  • Strong documentation skills (runbooks, SOPs, installation guides, client updates).
  • Maintaining up-to-date knowledge of client infrastructures and environments.
  • Excellent analytical and problem-solving capabilities, comfortable with tackling both routine and complex incidents.

  
  We guarantee:
  

  • Excellent compensation and benefits package, including medical insurance and sports activities.
  • International experience in a stable company: the company has offices in Antwerp, Lisbon, Krakow Kyiv, New York and operates on the market for over 15 years.
  • A passionate team in an innovative, casual, positive, and open work environment, ready to meet your new ideas.
  • Great opportunities for personal and professional development as well as the chance to change the way the business works in the financial world.
  • Work where you're most productive: remote, in-office, or hybrid options available.

• About the company

  Digital Finance and Emerging Technologies

Notice