• Job Description

  Req#: 7362421
  Employer Industry: Communications Technology
  
  Why consider this job opportunity:
  - Competitive pay with generous time off and ample parental and wellness leave
  - Opportunity for career advancement and growth within a remote-first work environment
  - Work remotely from anywhere in Ireland
  - Supportive culture focused on employee empowerment and community engagement
  - Chance to make a positive impact on customer experiences and satisfaction
  
  What to Expect (Job Responsibilities):
  - Provide product support for a wide range of customer inquiries via telephone, email, social media, and chat
  - Identify ways to improve existing processes and procedures
  - Act as the point of escalation for complex issues within support, coordinating with Product and Engineering teams as necessary
  - Coach and assist newer members of the Customer Support team with customer issues
  - Ensure Support SLAs and CSAT goals are consistently met while managing ticket queues
  
  What is Required (Qualifications):
  - Minimum of 3 years experience in a client-facing customer/technical support role, specifically with subscription and usage-based billing solutions
  - Proven history of customer focus, empathy, and active listening skills
  - Experience communicating complex technical issues to both technical and non-technical audiences
  - Ability to remain calm and effective under higher workloads, excelling in prioritization and evaluating situational urgency
  - Familiarity with Salesforce, Quickbooks, Zuora, or other financial management software tools
  
  How to Stand Out (Preferred Qualifications):
  - Proficiency in the Italian language (written and spoken)
  
  #CommunicationsTechnology #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.

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