Bentley Systems
Technical Support Engineer
This job is now closed
Job Description
- Req#: 55879
Employer Industry: Software Development for Infrastructure Solutions
Why consider this job opportunity:
- Attractive salary and benefits package
- Opportunity for career advancement within a world-leading software company
- Commitment to inclusion, belonging, and colleague wellbeing through global initiatives
- Chance to contribute to advancements in infrastructure for better quality of life
- Work in a supportive and collaborative team environment
- Flexible work options: office-based, hybrid, or home-based in Brazil
What to Expect (Job Responsibilities):
- Provide troubleshooting and technical assistance for ProjectWise product functionality via various communication channels
- Assist users in identifying and resolving technical issues, escalating when necessary
- Educate users on accurate product usage and address specific use cases
- Collaborate with internal and external stakeholders to enhance user experience
- Document technical knowledge and user support requests for future reference
What is Required (Qualifications):
- Bachelor’s degree in IT, Engineering, or related fields, or equivalent training and experience
- 2+ years of experience in technical support with global user interaction
- Experience with ProjectWise product suites or similar document management systems
- Knowledge of relational databases such as Microsoft SQL Server or Oracle
- Familiarity with Windows operating systems for administration and debugging
How to Stand Out (Preferred Qualifications):
- Experience with ProjectWise infrastructure and administration
- Knowledge of IIS (Internet Information Services)
- Proven success in ProjectWise administration tasks
- Experience with design software such as MicroStation, AutoCAD, or Revit
- Knowledge of extended ProjectWise features and Bentley cloud solutions
#SoftwareDevelopment #TechnicalSupport #InfrastructureSolutions #CareerOpportunity #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Bentley Systems, Incorporated, is an American-based software development company that develops, manufactures, licenses, sells and supports computer software and services for the design, construction, and operation of infrastructure.
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