Customer.io
Technical Support Engineer
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Job Description
- Req#: 7407480
Employer Industry: Marketing Automation Technology
Why consider this job opportunity:
- Salary up to $70,000 USD (or equivalent in local currency)
- Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance premiums for you and your family
- 16 weeks paid parental leave and unlimited PTO
- Stipends for remote work and wellness, along with a professional development budget
- Opportunities for career advancement within the Technical Support, Engineering, Product, or Customer Success Teams
- Supportive and inclusive work environment committed to employee well-being and growth
What to Expect (Job Responsibilities):
- Communicate directly with customers through the Support Center, providing assistance and resolving technical issues
- Triage support tickets and work on process improvement initiatives
- Conduct regular touchpoints with Product and Customer Success teams to enhance customer experience
- Assist new and existing customers in utilizing the product effectively and achieving their business goals
- Advocate for customer needs to drive product improvements based on feedback
What is Required (Qualifications):
- Located in the UK or Ireland
- Experience in a technical support role and/or customer-facing role
- Familiarity with providing live channel support
- Understanding of basic programming concepts (API, variables, if-else statements, loops)
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Previous work experience for a SaaS company or familiarity with technical platforms
- Experience in the Marketing Automation industry or supporting email marketing/business communication tools
- Knowledge of Javascript is a plus
- Strong motivation and self-starter attitude
- Passion for learning and curiosity in technical problem-solving
#MarketingAutomation #TechnicalSupport #CareerOpportunity #CompetitivePay #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement. Start free.
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