Customer.io
Technical Support Engineer
This job is now closed
Job Description
- Req#: 7426712
Employer Industry: Marketing Technology
Why consider this job opportunity:
- Salary up to $70,000 USD, depending on experience and market rate adjustment
- Comprehensive benefits package including 100% coverage of medical, dental, vision, and mental health insurance for you and your family
- 16 weeks paid parental leave and unlimited PTO
- Stipends for remote work and wellness, along with a professional development budget
- Opportunities for career advancement within the Engineering, Product, or Customer Success Teams
- Supportive work environment that values empathy and personal growth
What to Expect (Job Responsibilities):
- Communicate directly with customers via email and live chat to address technical support inquiries
- Triage and manage a variety of support tickets, ensuring timely resolution
- Collaborate with Product and Customer Success teams to improve processes and enhance customer experience
- Assist customers in getting started with the product and diagnose technical issues
- Advocate for product improvements based on customer feedback and interactions
What is Required (Qualifications):
- Experience in a technical support or customer-facing role
- Familiarity with live channel support and basic programming concepts (e.g., API, variables, loops)
- Excellent written and verbal communication skills
- Self-motivated with a proactive attitude
- Ability to work in a fast-paced team environment
How to Stand Out (Preferred Qualifications):
- Previous experience in a SaaS company or familiarity with technical platforms
- Experience in the Marketing Automation industry or supporting email marketing tools
- Knowledge of Javascript is a plus
- Demonstrated passion for technical problem-solving and helping others
#MarketingTechnology #TechnicalSupport #CustomerExperience #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement. Start free.
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