Customer.io
Technical Support Engineer
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Job Description
- Req#: 7652468
Employer Industry: Marketing Automation
Why consider this job opportunity:
- Salary up to $70,000 USD
- Comprehensive benefits package covering medical, dental, vision, and mental health for you and your family
- 16 weeks of paid parental leave and unlimited PTO
- Stipends for remote work and wellness, along with a professional development budget
- Clear and supportive hiring process with no trick questions
- Opportunities for career advancement into Engineering, Product, or Customer Success Teams
What to Expect (Job Responsibilities):
- Communicate directly with customers via the Support Center to address their technical issues
- Triage support tickets and work on process improvements
- Conduct regular touchpoints with Product and Customer Success teams
- Assist customers in getting started with the product and diagnosing issues
- Advocate for product improvements based on customer feedback
What is Required (Qualifications):
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- Understanding of basic programming concepts (API, variables, if-else statements, loops, etc.)
- Excellent written and verbal communication skills
- Availability to begin work at 7:00 AM or 8:00 AM EST
How to Stand Out (Preferred Qualifications):
- Previous work experience for a SaaS company or familiarity with technical platforms
- Experience in the Marketing Automation industry or with email marketing/business communication tools
- Knowledge of Javascript programming
#MarketingAutomation #TechnicalSupport #CustomerExperience #CareerGrowth #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement. Start free.
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