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Job Description
- Req#: 8332360002
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous time off policies to promote work-life balance
- Top-shelf benefits including education, wellness, and lifestyle support
- Collaborative work environment with cross-functional teams
- Chance to provide world-class support to a diverse range of customers
What to Expect (Job Responsibilities):
- Provide support to US customers on the DigiCert One platform for all certificate lifecycle products via phone and email
- Maintain a professional company image through effective communication
- Collaborate with Validation teams to process Lawyer Card requests
- Document trends in customer calls and alert supervisors of any issues
- Contribute to the DigiCert Knowledge Base by researching and resolving customer issues
What is Required (Qualifications):
- Associate degree in IT, a related technical degree, or equivalent work experience
- Minimum of 4 years of experience in technical support
- Strong problem-solving skills and knowledge of PKI certificates
- Working knowledge of REST APIs and proficiency in daily computer use
- Excellent oral, written, and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in a technical support role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
- Industry-related certificates such as Security+ or MCSE
#Cybersecurity #TechnicalSupport #CareerOpportunity #EmployeeBenefits #CustomerService
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
SSL certificates by DigiCert secure unlimited servers with the strongest encryption and highest authentication available.
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