DigiCert
Technical Support Engineer
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Job Description
- Req#: 8365342002
Employer Industry: Cybersecurity
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous time off policies
- Top-tier benefits package
- Support for education, wellness, and lifestyle
- Chance to work in a dynamic and innovative cybersecurity environment
What to Expect (Job Responsibilities):
- Provide support to US customers on the DigiCert One platform for all certificate lifecycle products via phone and email
- Project a professional company image through effective communication
- Collaborate with cross-functional teams to resolve issues and provide solutions
- Document and alert supervisors of trends in customer calls
- Contribute to the DigiCert Knowledge Base and master internal tools for timely problem resolution
What is Required (Qualifications):
- Associate degree in IT, a related technical degree, or equivalent work experience
- Minimum of 4 years of experience in technical support
- Strong problem-solving skills and knowledge of PKI certificates
- Working knowledge of REST APIs
- Excellent oral, written, and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in a technical support role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
- Industry-related certifications such as Security+ or MCSE
#Cybersecurity #TechnicalSupport #CareerOpportunity #CompetitiveBenefits #EducationSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
SSL certificates by DigiCert secure unlimited servers with the strongest encryption and highest authentication available.
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