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Job Description
- Req#: 1e10caf7-85ed-4610-842f-78cea7d40de7
Employer Industry: Financial Technology
Why consider this job opportunity:
- Salary up to $110,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work on technical projects and process improvements
- Commitment to providing a world-class customer experience
What to Expect (Job Responsibilities):
- Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other Technical Support Engineers to improve internal and external processes
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Assist Go-to-Market teams with customer escalations
What is Required (Qualifications):
- 2+ years of experience in a customer-facing role
- 6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python)
- Knowledge of ticketing systems and tools (e.g., Zendesk, Jira), and data visualizations (e.g., Mode)
- Genuine interest and passion for Support
- Strong written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 6+ months of experience supporting technical projects and/or process improvement
- Self-starter mentality and ability to work independently
- Effective time management and ability to balance multiple priorities
#FinancialTechnology #CustomerSupport #CareerOpportunity #TechnicalSupport #EqualOpportunityEmployer
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Plaid is a financial services company based in San Francisco, California.
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