EPG
Technical Support - EV Charging
This job is now closed
Job Description
- Req#: 556752000012735308
- Position Type: Full-time, On-Site
- Industry: Electric Vehicle Infrastructure
- Location: Charlotte, North Carolina
- Department: Service Operations
- Technical Support
- Serve as primary contact for customer technical inquiries
- Manage and resolve complex charging system issues
- Monitor charging infrastructure performance
- Diagnose and resolve technical problems remotely
- Service Level Management
- Meet internal and customer SLA requirements
- Escalate complex issues to Level 3 support when needed
- Coordinate with on-site support teams
- Support field technicians during interventions
- System Improvement
- Contribute to internal software development
- Enhance service delivery efficiency
- Monitor and detect system anomalies
- Implement technical solutions
- Bachelor's degree in Computer Science, Electrical Engineering, or related field
- Linux system administration knowledge
- Experience with electrical systems - understanding of DC fast charging systems preferred
- Experience with SLA requirements
- MS Office proficiency
- Technical customer support background is a plus
- Analytical thinking and systematic problem-solving skills
- Customer-centric mindset with clear communication abilities
- Time and resource management
- Safety awareness
- Willingness to work shifts
- Available for on-call rotation on weekends
- Medical Benefits with cost assistance.
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays
Job Overview
Join our technical support team as a **Level 2 Remote Support Engineer** specializing in electric vehicle (EV) charging systems. This role focuses on monitoring, troubleshooting, and maintaining high-power charging infrastructure while delivering excellent customer service.
Key Role Details
Primary Responsibilities
Requirements
Benefits
- Position Type: Full-time, On-Site
About the company
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