What's your preference?
Job Description
- Req#: 416fc664-352c-4395-aa27-1cbf5c301670
Employer Industry: Technology and Security Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility in scheduling based on the Eastern Time Zone
- Leadership position with the ability to mentor and guide a team
- Engage in problem-solving with cutting-edge video surveillance technologies
- Collaborative work environment with a focus on customer satisfaction
What to Expect (Job Responsibilities):
- Take ownership of customer-reported issues and ensure their resolution
- Research, diagnose, and troubleshoot software and hardware problems related to video surveillance products
- Oversee technical support engineers, including scheduling and performance evaluation
- Develop knowledge base content for customers and future training purposes
- Manage the ticket handling process for efficient and effective resolution
What is Required (Qualifications):
- Bachelor’s degree in a technology-related field; Master’s degree preferred
- Minimum of 5 years of experience in physical security and video surveillance systems
- Proficient in operating and troubleshooting PCs and networking equipment
- Fluent in spoken and written English
- Familiarity with VSaaS (Video Surveillance as a Service) is a significant advantage
How to Stand Out (Preferred Qualifications):
- Experience in small team management
- General knowledge of Linux
#TechnologyJobs #TechnicalSupport #LeadershipOpportunity #RemoteWork #CustomerSuccess
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We harness the power of video analytics, security robots, and 24/7 monitoring to offer the most comprehensive monitoring solution on the market today.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.