10x Genomics
Technical Support Scientist
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Job Description
- Req#: 7662921
Employer Industry: Biotechnology
Why consider this job opportunity:
- Salary up to $120,600
- Eligible for equity grants and an annual bonus program
- Comprehensive health and retirement benefit programs
- Opportunity for career advancement and growth within a leading biotech company
- Work remotely with a flexible schedule
- Engage in cutting-edge research that contributes to significant scientific discoveries
What to Expect (Job Responsibilities):
- Provide expert scientific guidance on the use and applications of the employer's products
- Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams
- Collaborate with cross-functional teams to resolve application and instrument-related issues
- Manage customer cases, ensuring timely follow-up and resolution
- Create and refine technical documentation and training resources for customers
What is Required (Qualifications):
- Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with more than 3 years of relevant experience
- Strong background in troubleshooting experimental workflows in a laboratory setting
- Excellent analytical, problem-solving, and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to work independently and collaboratively in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Hands-on expertise in tissue handling for Spatial assays
- Experience in sample preparation for Single Cell assays
- Proficiency in Illumina library prep and NGS sequencing workflows
- Prior experience in customer-facing technical support roles
- Familiarity with support management platforms such as Zendesk, Salesforce, Confluence, and JIRA
#Biotechnology #TechnicalSupport #RemoteWork #CareerOpportunity #LifeSciences
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Resolving Biology to Advance Human Health
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