Employer Industry: Assistive Technology

Why consider this job opportunity:
- Salary up to $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on the lives of individuals with low vision or blindness
- Work with cutting-edge assistive technology products
- Contribute to a mission-driven company focused on enhancing accessibility solutions

What to Expect (Job Responsibilities):
- Provide comprehensive technical support and monitoring for all employer-branded hardware
- Diagnose and troubleshoot technical issues including connectivity, software updates, and hardware malfunctions
- Assist users who are blind or have low vision via ticketing system, email, or phone
- Document customer interactions, common issues, and resolutions in the ticketing system
- Manage computer information systems, including configuration, monitoring, and maintenance tasks

What is Required (Qualifications):
- At least 2 years of experience in customer support, technical support, or a related role
- Familiarity with low vision hardware, assistive technology, or accessibility tools
- Proficient in Windows desktop, server operating systems, MacOS, IOS, and various browsers
- Excellent problem-solving, analytical, and troubleshooting skills
- Outstanding verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Knowledge of CCTV-based OCR magnification systems, including desktop and portable electronic magnifiers
- Experience working with visually impaired individuals or in the assistive technology field
- Background in hardware diagnostics and minor repairs for CCTV OCR equipment

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