Employer Industry: Financial Software Development

Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay up to $75,000 annually
- Hybrid work schedule with potential for remote work in the future
- Supportive and collaborative work environment
- Chance to work with industry-leading software solutions
- Comprehensive benefits package offered

What to Expect (Job Responsibilities):
- Provide exceptional customer support to banking clients through various channels
- Troubleshoot technical, finance, and accounting issues for customers
- Collaborate with internal teams to escalate and resolve complex issues
- Proactively identify opportunities for improvement in client workflows
- Assist with implementations of new clients

What is Required (Qualifications):
- Bachelor's degree in Computer Science, Information Technology, or related field preferred
- Proven experience in a technical support or customer service role
- Strong technical aptitude and ability to troubleshoot software and network issues
- Excellent communication skills, both written and verbal
- Customer-centric mindset with a passion for delivering exceptional customer service

How to Stand Out (Preferred Qualifications):
- Windows Server deployments and application installs experience
- Knowledge of banking processes and familiarity with banking software
- Experience with ticketing systems and CRM tools
- Experience with Azure DevOps and APIs
- Finance and/or accounting knowledge

#FinancialSoftware #CustomerSupport #CareerGrowth #HybridWork #IndustryLeader

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