Employer Industry: Software Solutions

Why Consider this Job Opportunity:
- Competitive salary up to $80,000
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements
- Comprehensive health, dental, and vision plans
- Long-term incentive program
- Training investment program

What to Expect (Job Responsibilities):
- Use SQL applications and tools to run basic SQL queries
- Respond to client questions, problems, and work requests on a daily basis
- Develop an expertise in company products and services and actively share knowledge with customers
- Troubleshoot and resolve customer incidents in collaboration with senior team members
- Follow appropriate procedures for creating, categorizing, updating, escalating, and resolving tickets

What is Required (Qualifications):
- Customer support experience
- Client-focused with the ability to understand expectations
- Direct experience supporting clients using phone and email
- Experience troubleshooting complex issues
- SQL and Windows platform experience

How to Stand Out (Preferred Qualifications):
- Travel up to 10% of the time
- 0-2 years of experience as a Technical Support Specialist in a software-related service

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