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Technical Support Specialist I - Remote
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Job Description
- Req#: R000061139
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $34,000 per year
- Exceptional workplace benefits including medical, dental, vision, life, and disability insurance
- Generous time off plan along with 11 paid holidays
- Paid time off to volunteer in the community or participate in GCU-sponsored events
- Education Tuition Discount Program for full-time employees, their spouses, and dependent children
- Access to free on-site gyms at all office locations
What to Expect (Job Responsibilities):
- Provide technical support via phone, email, live chat, and social media regarding online classroom access for students
- Assist with basic and advanced troubleshooting as well as classroom technology setup
- Communicate with users to ensure timely resolution of technical issues
- Collaborate with team members and other departments to resolve customer issues
- Maintain documentation of customer requests and ensure adherence to guidelines
What is Required (Qualifications):
- Must have a customer-focused service orientation and professional demeanor
- Ability to effectively manage multiple cases simultaneously
- Strong problem-solving and troubleshooting skills with attention to detail
- Excellent written and verbal communication skills
- Call center or technical support experience highly desirable
How to Stand Out (Preferred Qualifications):
- Previous experience with University e-learning environments and software is preferred but not required
#HigherEducation #TechnicalSupport #CustomerService #CareerOpportunity #EmployeeBenefits
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