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Technical Support Specialist II
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Job Description
- Req#: JR - 169431
Employer Industry: Medical Device Manufacturing
Why consider this job opportunity:
- Salary up to $25 per hour
- Comprehensive compensation and benefits packages, including medical and dental coverage starting on day one
- Opportunity for career advancement and growth within the organization
- Flexible workplace policy allowing for a mix of onsite and remote work
- Supportive and collaborative work environment focused on patient care and innovation
What to Expect (Job Responsibilities):
- Provide Level I and II technical support, managing incoming calls and emails efficiently
- Troubleshoot software and hardware systems with a focus on enhancing patient care
- Document all customer interactions accurately within company systems
- Assist with sales support duties including account creation and inventory management
- Provide emergency coverage as needed, maintaining critical functions during off-hours
What is Required (Qualifications):
- Minimum one (1) year of experience in technical support, software administration, or IT helpdesk
- Excellent verbal and written communication skills
- Proficiency in MS Office suite, PowerBI, Salesforce, and IT ticket management systems
- Medical industry experience and knowledge of basic medical terminology
- High School diploma required; bilingual (Spanish and English) is a plus
How to Stand Out (Preferred Qualifications):
- Experience with medical devices
- Familiarity with basic networking and network security
- Demonstrated ability to build productive relationships with customers and colleagues
- Experience in a fast-paced, customer-focused environment
#MedicalDevice #TechnicalSupport #CareerOpportunity #HealthcareInnovation #FlexibleWork
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