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Technical Support Specialist
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Job Description
- Req#: 744000046993295
Employer Industry: Managed IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engage in troubleshooting and supporting cutting-edge technology
- Work with a leading Managed Service Provider focused on security and IT solutions
What to Expect (Job Responsibilities):
- Provide Level 1 & 2 technical support for Windows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues
- Manage and support Microsoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive
- Administer and troubleshoot Kaseya User and Endpoint products, including security monitoring, patching, and automation
- Respond to and resolve customer tickets in a timely manner using our ticketing system (Autotask)
- Educate and assist end-users on best practices for security and technology use
What is Required (Qualifications):
- Experience troubleshooting and configuring Windows 10/11
- Experience supporting Windows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy
- Familiarity with Microsoft 365 services, including Exchange, Teams, OneDrive, and SharePoint
- Ability to diagnose and resolve software, hardware, and networking issues efficiently
- Strong communication skills and ability to assist non-technical users
How to Stand Out (Preferred Qualifications):
- Experience with Intune, backup solutions, and security best practices
- Knowledge of firewall, networking, or endpoint protection tools
- IT certifications such as any Microsoft Certifications or Kaseya Certifications
#ManagedITServices #TechnicalSupport #CustomerService #CareerOpportunity #ITSolutions
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