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Technical Support Specialist
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Job Description
- Req#: 493628
Employer Industry: Higher Education
Why consider this job opportunity:
- Competitive hourly rate and generous benefits package
- Opportunity for career growth and development within the Information Technology Department
- Flexible work schedules to accommodate academic calendars
- Access to free on-campus amenities and full tuition for employees and their families
- Supportive and collaborative work environment
- Local & National Discount Programs, Professional Development Opportunities, and more
What to Expect (Job Responsibilities):
- Troubleshoot and resolve hardware and software issues for end users
- Assist with imaging, deployment, and management of computers
- Provide in-person audio/visual assistance for classes and events
- Monitor and prioritize incoming support requests
- Support Tier 1 student staff and document Help Desk processes
What is Required (Qualifications):
- Minimum of two years of technical support experience
- Familiarity with ticketing systems
- Bachelor's degree from an accredited University or College
- IT technical support experience in higher education
- Familiarity with endpoint management solutions
How to Stand Out (Preferred Qualifications):
- Experience working with ITSM/ITIL
- Strong customer service skills
- Excellent technical troubleshooting skills on Mac, Windows, and mobile devices
- Patient and calm demeanor in high-pressure situations
#TechnicalSupport #HigherEducation #ITSupport #CustomerService #CareerGrowth
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