• Job Description

  Req#: 8c3d4b23-0df7-4760-b758-fafd757f9e48
  Employer Industry: Legal and Professional Services
  
  Why consider this job opportunity:
  - Salary up to $126,000
  - Opportunity for personal, professional, and financial growth within a rapidly scaling company
  - Supportive and collaborative work environment with a motivated team
  - Fixed schedule with weekend coverage included, providing work-life balance
  - Chance to work on innovative AI-driven products and contribute to their development
  - Commitment to diversity and inclusion in the workplace
  
  What to Expect (Job Responsibilities):
  - Serve as the first point of contact for customer support inquiries, providing empathetic and timely resolutions for technical and product-related issues
  - Manage multiple priorities while ensuring high levels of responsiveness and reliability during support shifts
  - Collaborate with teammates and cross-functional partners to troubleshoot complex issues and enhance the overall customer experience
  - Maintain up-to-date knowledge of products, features, and services to deliver informed support
  - Document customer interactions and feedback to aid in the continuous improvement of products and support materials
  
  What is Required (Qualifications):
  - 3+ years of proven experience in a fast-paced technical support role with enterprise customers for AI-driven products
  - Exceptional empathy and communication skills, both written and verbal
  - Strong problem-solving and critical-thinking abilities with a creative approach to complex issues
  - Solid understanding of APIs and the ability to troubleshoot API-related concepts
  - Familiarity with customer support tools and CRM systems; experience with Intercom is a plus
  
  How to Stand Out (Preferred Qualifications):
  - Experience delivering white-glove or premium support to large enterprise customers
  - Demonstrated passion for learning and staying current on industry trends and best practices
  - Ability to build positive relationships in a collaborative team environment
  
  #LegalServices #TechnicalSupport #AIProducts #CareerGrowth #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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