• Job Description

  Req#: 25-00112
  
  Job Title: Technical Writer 3 – Service Management & Governance
  Job Number: 11628
  Location: Vancouver, WA - Hybrid, on site 3 days per 2 week period
  Travel: Up to 5% in local area
  Length: 1+ yrs, up to 5 years
  MUST be US Citizen to be eligible to apply for Federal Background Check
  
  This position serves as a technical writer, providing support in several areas of the Transmission Technology program within CLIENT’s. This technical writer will, along with key managerial stakeholders, architects, project managers, subject matter experts and compliance staff, provide technical writing services in the development and execution of strategy and delivery. This position also facilitates technical training development and coordination.
  
  POSITION RESPOSIBILITIES
  • Technical Writing and analysis:
    • Design and develop style guidelines and standards for texts and illustrations to meet business needs.
    • Develop/draft process, procedure, standards, and guidelines.
    • Conduct technical interviews to obtain knowledge for documentation.
    • Compile, organize and write online help files to support end-users.
    • Document, edit, review, organize, publish, and present information consisting of requirements, design, business processes, policy, user manuals, reference manuals, and user-based scenarios (a workflow that describes all the steps, actions, and attributes taken to accomplish a specific task).
    • Create, maintain and update installation instructions, training material and other technical documents.
    • Create use- cases, process models and activity diagrams to support a project, coordinate efforts with business process activities when needed. Verify with user representatives that use cases and process models accurately portray specific business processes.
    • Design/draft templates and tools to support the program and service management methodology, including creating, recommending and utilizing any tools.
    • Draft documents including requirements, process diagrams, workflow maps, project plans, program management, service management documents, asset management documents, and Enterprise Architecture documents
    • As requested by the CLIENT manager, coordinate typing, duplication, and distribution of material.
    • Write logical instructions:
      • Decompose high-level information into details.
      • Abstract up from low-level information to develop documentation, clarify requirements and organize.
    • Review published materials and recommend revisions or changes in scope, format, content, and/or methods of reproduction.
    • Edit, standardize or make changes to material prepared by other writers or CLIENT staff.
    • Organize, refine, and recommend technical and functional concepts into a useful fashion.
    • Plan, facilitate and conduct working sessions to analyze and document/map current state processes and value streams, and future state processes and value streams.
    • Observe production, developmental, and experimental activities to recommend operating procedure(s) and detail.
    • Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedures and production sequence and detail.
    • Elicit requirements to understand complex business systems and interdependencies with the upstream and downstream systems and put these concepts into a form readable and understandable by individuals with varying backgrounds and technical/skill levels.
    • Organize material and complete assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
    • Maintain records and files of work and revisions.
    • Select photographs, drawings, sketches, diagrams, and charts for incorporation into documentation to illustrate material.
    • Maintain Service Catalog and documentation library for Policy, process, and procedures.
    • Collect and develop detailed descriptions and specifications of user needs, business rules, functionality and steps required to develop or modify processes and procedures.
    • Collect and interpret background information, technical input, options and recommendations that will enable Service, Asset, and Enterprise Architecture program management development and enhancements.
    • Communicate complex technical information with a wide variety of technical and business experts in both individual and in-group settings.
    • Confer with customers and Subject Matter Experts (SME) to establish technical specifications and recommend materials to be developed.
    • Perform analytical tasks related to current and future operational and business capabilities including requirements definition, validation, maintenance and supporting documentation (i.e. process flows, user stories, use cases) and related testing.
    • Consult with organizations to analyze business process-supporting technology needs, and documents new processes for end-user retrieval of data and/or information. Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
    • With CLIENT Manager oversight and approval, coordinate the writing of curriculum for Transmission Technology and monitor the instructional process in all content areas using technology.
    • Assist in the development and implementation of CLIENT manager approved technology training to include NERC/CIP and other Operations Technology Training.
  
  Transmission technology training development and coordination:
  • Assist with drafting statements of work for the development of training material.
  • Work with subject matter experts to identify target audience’s training needs.
  • Draft and outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
  • Work with the vendors providing Instructional Development and verify deliverable to completeness to the drafted statement of work
  REQUIREMENTS
  Education & Corresponding Experience
  • A degree in English, Communications, Information Technology, Business Systems, Computer Technology or a closely-related technical discipline is preferred.
    • With an applicable associate’s degree: 6 years of experience.
    • With an applicable bachelor’s degree: 4 years of experience.
    • No Degree: 10+ years of experience is required.
  • Experience should include technical writing experience with an emphasis on information technology and business systems.
  Required Technical Skills & Experience
  • 4 years of demonstrable technical writing and editing experience with an emphasis on developing and writing application help, system design and supporting documentation functions.
  Preferred Skills & Experience
  • Strong technical writing skills and the ability to present information in various forms such as textual, graphical and statistical.
  • Understand and follow established processes and procedures, including change management, work/task tracking, and time management and organization of Microsoft SharePoint for document management.
  • Training development and implementation skills and experience.
  • Technical interviewing skills:
    • Possess functional/process interviewing skills in the business environment.
  • Possess ability to facilitate groups through process design and requirements gathering sessions.
  Pre-Employment Requirement
  All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
  
  APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
  
  About APR Staffing
  APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have recently been award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
  
  Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
  
  

• About the company

  Minority-owned staffing agency providing technical & professional services in Oregon and SW Washington. Finding the right fit has never been easier.

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