Technical Documentation (External):

- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation

for end users.

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility

requirements

- Collaborate closely with the Product Owner team to gather necessary information.

- Documents may include, but are not limited to, simplified promotion logic guides, known

software issues, software deployment release notes, and newsletter updates.

Customer Outreach:

- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission

periods.

- Document software and data submission issues reported by Education Service Center (ESC)

and Local Education Agency (LEA) customers.

- Present outreach findings to the Product Owner team, management, and division leadership.

- Maintain regular communication with customers to understand their needs and concerns.

Best Practice Documentation (Internal):

- Research industry best practices for documenting internal processes and procedures for the Jira

application. Analyze current methods to pinpoint areas for improvement.

- Propose, document, and implement these methods to improve the Product Owner team

efficiency and usability for future projects and initiatives.

- Train and support team members on the new practices, creating internal documentation to

ensure proficiency.

8 years Required

Technical Writing: Proven experience in

creating clear, concise, and comprehensive

technical documentation.

8 years Required

Software Documentation: Familiarity with

documenting software issues, release notes,

and technical guides

8 years Required Jira: Experience with Jira or similar application

life-cycle management tools

8 years Required Collaboration: Strong ability to work closely

with cross-functional teams

8 years Required Communication: Excellent communication skills

to effectively work with cross-functional teams

8 years Required Customer Service: Experience in customer

service, with strong communication skills.

8 years Required Attention to Detail: High level of accuracy and

attention to detail in all documentation tasks.

8 years Required Training and Support: Experience in training

other team members.

8 years Preferred Texas Student Data System (TSDS):

Experience working with the TSDS and its data

collections.