• Job Description

  Req#: REQ-1927

  Technical Writer

  At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
  

  Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos , and high-performance application developers? We want to hear from you.

  Reporting to the Lead er , Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will work with cross-functional teams and Agile squads to produce document ation in support of assigned projects. Because compliance is within our mandate, the Technical Writer will also be heavily involved in ensuring content supports our compliance with industry standards. They will write documentation that is engaging, consistent, user-friendly, accurate , and follows our documentation standards.

  You'll be responsible for:

  • Building a rapport with subject matter experts across teams and squads to generate clear and accurate content that is up-to-date, effective, and user centric .

  • Foster ing a culture of continuous improvement within the team by consistently refining and optimizing our processes and documentation practices .

  • Adopting and practicing the Agile principles and values followed by Interac .

  • Creat ing , develop ing , and maintain ing exceptional technical documentation in the form of procedures, policies, processes, standards, as well as build and play books .

  • Analyz ing processes to understand and document workflow s .

  • Demonstrat ing the ability to achieve successful outcomes wh ile managing your workload and any competing priorities .

  • Guiding the creation of well - structured repositor ies to track documentation and affiliated references for a project or ongoing operation .

  • Periodically reviewing and updating the library of technical terms and documentation knowledge base .

  • Stay ing updated with industry trends and best practices in content writing and sharing insights with the team .

  • Developing and publishing best practices and resources to enable Interac employees to effectively self-manage knowledge and use related tools .

  You bring:

  • 5 + years of professional technical writing, editorial , or copywriting experience .

  • A degree in Information Technology, Computer Science, Technical Communication English or a related discipline , such as Communications, Journalism , or English .

  • Experience engaging with , guiding , and extracting knowledge from technical subject matter experts .

  • I nitiative . You have the confidence to navigate obstacles by proactively identify ing and addressing them on your own .

  • General knowledge of technical disciplines , such as coding, software design, servers, databases, networks, cloud, certificates, and/or middleware .

  • Familiarity with standard IT S ervice M anagement (ITSM) operat ional practices and processes like Dev Ops, DevSecOps , and ITIL .

  • The ability to create clear, accessible writing with a keen eye for consistency and technical accuracy .

  • Experience owning the end-to-end documentation creation process through strong time-management skills and providing status updates on tasks as assigned .

  • Understanding of knowledge management practices .

  • Excellent interpersonal, communication, presentation , and problem-solving skills .

  • The a bility to thrive in a Payment Card Industry ( PCI ) and ISO27001 governed environment .

  • Understanding that success is in the details. You notice things that others don't . Your critical thinking skills help to inform your decision making.

  • A love for information. You enjoy getting into the weeds technically, but don't let that distract you from achieving your end goals.

  • In-depth k nowledge of Word , PowerPoint, and Excel a s well as building and using their templates .

  • Experience with knowledge management tools, such as Confluence, Lucidchart , MS Teams, SharePoint , and Service Now Knowledge Base is an asset.

  • Eligibility to work for Interac Corp. in Canada in a full-time capacity.

  Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

  • Canadian criminal record check;
  • Public safety verification;
  • Canadian ID cross-check;
  • 5-year employment verification;
  • Education verification; and
  • If applicable, Credit Inquiry and Social Media Check

  How we work
  We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
  
  Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
  
  Core Values: They define us. Living them helps us be the best at what we do.
  
  Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
  
  Education: To ensure you are the best at what you do we invest in you

  Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

  Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.

• About the company

  Interac is a Canadian interbank network that links financial institutions and other enterprises for the purpose of exchanging electronic financial transactions.

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